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Privacy policy

We’ve updated our Privacy Policy, effective 12 September 2025. Key changes: added clarification on how your information may be transferred if our business is sold or restructured.

Privacy Policy

Threadicated.com (the “Site” or “we”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit or make a purchase from our Site.

  1. Collection of Personal Information

When you visit our website, we automatically collect certain information about your device and your interaction with our website. We also collect personal information that is necessary to process your purchases and provide customer support. We refer to any information that can uniquely identify an individual as "Personal Information". The Personal Information we collect may include:

  • Device information, such as the version of your web browser, IP address, time zone, cookie information, the sites or products you view, search terms, and how you interact with our website.
  • Order information, such as your name, style quiz responses, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Styling information, such as your style preferences, sizing, and budget.
  • Customer support information, such as additional information as needed to provide customer support.

We collect this information to:

  • Load the website accurately for you and to perform analytics on website usage to optimize our website.
  • Provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Provide customer support.

We collect this information from you or automatically when you access our website using cookies, log files, web beacons, tags, or pixels.

  1. Minors

Our website is not intended for individuals under the age of 18, and our service will not be provided to them. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

  1. Sharing of Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

  • We use Shopify and Stripe to process payments and power our online store.
  • We share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
  • We may share your Personal Information with third parties to improve our service and offer to customers.
  • In the event of a merger, acquisition, sale of assets, or insolvency, we may transfer your Personal Information to a successor or acquirer, provided that the acquirer agrees to maintain protections for your Personal Information that are consistent with this Privacy Policy and applicable privacy laws.
  1. Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use our website.
  • We share information about your use of our website, your purchases, and your interaction with our ads on other websites with our advertising partners.
  • We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

You can opt-out of targeted advertising by:

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

  1. Using Personal Information:

    We take your privacy seriously and understand that your personal information is important to you. We use your personal information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date on new products, services, and offers. We may also use your personal information to improve our website, products, and services, and to personalize your experience with us.

  2. Retention:

    We will retain your personal information for our records unless and until you ask us to erase this information. If you would like more information on your right to erasure, please see the ‘Your Rights’ section below.

  3. Cookies:

    A cookie is a small amount of information that is downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience, and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage, or filter cookies, visit your browser’s help file or sites such as www.allaboutcookies.org.

    Please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

  4. Changes:

    We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

  5. Contact:

    If you have any questions or concerns about our privacy practices or this Privacy Policy, or if you would like to make a complaint, please contact us by e-mail at service@threadicated.com or by mail using the details provided below:

    Threadicated Pty Ltd, 17 Joseph St, Unit 6, Lilyfield NSW 2040, Australia.

  6. Your Rights:

    You have the right to request access to the personal information we hold about you, and to ask that your personal information be corrected, updated, or deleted. You may also have the right to object to, or request that we restrict, certain processing activities or to withdraw consent previously provided. If you would like to exercise any of these rights, please contact us using the contact information provided above.