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General Information
Threadicated is the ultimate online styling service, that delivers a truly personalised shopping experience, just for you. With Threadicated you’ll look and feel your best, with a personalised wardrobe, delivered directly to your door.
Complete your style quiz to create a Threadicated profile which helps your personal stylist, uncover the perfect pieces for your style, shape, and budget. Select the price range that best suits you, and the frequency you’d like to receive five hand-selected pieces to try on in the comfort of your home. Keep the items you love and return the rest.
With Threadicated there is no subscription required and no hidden fees, you set your maximum budget for your five pieces. Shipping, returns, and exchanges are free, and simple.
- Share your style, shape, and budget preferences with us, in our quick and detailed style quiz and let your stylist get to work curating a parcel of looks you'll love.
- Pay a low $99 styling fee per parcel (at the time of ordering).
- You’ll be able to connect with your stylist, if you wish to collaborate further on your order.
- Choose your budget for clothes. You control the maximum cost for your five pieces, and you’ll be informed the exact amount before being charged.
- Your stylist will handpick five items to fit your style, shape, and budget.
- Receive your parcel in 7-10 days and return any unwanted items for a full refund.
- Request a one-off parcel or receive a personally curated parcel every one, two, or three months.
- Try us risk free, you are guaranteed to love something in your first parcel or receive a complimentary re-style*
At Threadicated we have professional stylists hand picking items to suit your unique style, shape and budget. Every parcel we send is unique and we are not restricted to certain brands or styles.
Threadicated makes clothes shopping convenient, effortless, and joyful. We save you a trip to the store by shipping items directly to you. Just fill in your style profile and our personal Stylists will save you the time and the trouble of looking high and low for the perfect pieces. Your new favourite pieces are just a few clicks away.
Our stylists have access to a wide range of items from hundreds of brands to suit your unique style and budget. You can also request specific items and your stylist will do their best to accommodate your requests.
You can request a parcel after completing the style quiz or by logging into your account and clicking "Order a Parcel." You can choose a one-time shipment or set up automatic deliveries.
We are not a subscription service; you can choose to receive a single parcel on request. If you would like to receive regular parcels, we provide the option to be styled every one, two, or three months. Change or cancel anytime. We’ll send you parcels at the frequency you choose until you change or cancel, which you may do 14 days prior to your shipment due date by contacting us. For each parcel, you'll be charged a $99 styling fee, which is included in the package you choose.
Our professional stylists look forward to sending you the parcel of your dreams, making sure each piece is a great match for your fit and style. We’ve put together some tips to help you get the best out of your experience. Check out the suggestions here.
Your stylist send you five hand-selected in your parcel.
We use fit technology to ensure a great fit every time, however if it still isn’t perfect, we’ll exchange it for a new size free of charge.
If you don't love anything in your first parcel, we offer a complimentary re-style to ensure you're happy with your purchase. The cost of the re-styling fee will be covered by us.
Billing
Threadicated charges the value of your clothes after you've been styled and prior to shipping. Within seven days of your parcel arriving to you, simply log into your account to share feedback and send back any returns. Any items you choose to return will be refunded once we receive the item/s back at our warehouse. Please see our full return and refund policy here.
A styling fee is the charge for your Threadicated stylist to review your style profile and requirements and to hand-select clothing just for you. You’ll pay just a $99 styling fee per order and your stylist will choose five pieces that fit your style, shape, and budget, with a personalised note on how to best wear each piece.
Shipping, returns and exchanges are free.
Only pay the $99 Styling Fee at the time you order a parcel or your subscription renews.
You pay the value of your clothing after your stylist has styled you, and prior to shipping, we will always advise you of this amount prior to processing the charge.
It can take up to 5 business days for returns to be received by Threadicated's warehouse and an additional 1-3 days for the return to be processed and refunded.
Please see our full return and refund policy here.
At Threadicated, we offer a personalised styling service that caters to your unique preferences and needs. We understand that cost is an important factor, which is why we strive to offer flexible pricing options.
Our service starts at just $99, which includes a professional stylist reviewing your profile and selecting clothes that suit your style, shape, and budget. Each order includes 5 pieces of clothing handpicked by your personal stylist, you can select from $600 to $1900 for your 5 pieces of clothing. We offer these pre-set values to give you an idea of what you can expect to spend, but you are not limited to these ranges. Simply set your budget for the 5 pieces of clothing that best suits you, and let your stylist know if you'd like to spend more or less, your stylists will work with you to accommodate your budget.
Before being charged, you will be informed of the exact amount of your 5 pieces. With Threadicated, you don't have to spend hours browsing through clothing racks or websites. Our professional stylists will do the work for you and deliver handpicked clothing items straight to your door! Free shipping, exchanges, and returns.
If you have any additional questions or concerns regarding our pricing, please don't hesitate to contact us. We're always here to help!
Gift Cards
Gift cards are the perfect gift and can be ordered for any amount over $100, and can be used for Threadicated styled parcels including styling fees and clothes.
You can choose a nominated value for your gift card, or purchase a gift card for a set budget.
You can purchase one here.
Gift cards are valid for 3 years from the date of purchase.
Your gift card will automatically be emailed to you. If you’ve chosen to have a gift card mailed, it will be received within 2 - 7 days.
Gift cards are the perfect gift and can be ordered for any amount over $100. You can order your gift cards here. Gift cards are valid for 12 months from the date of purchase and can be used for Threadicated styled parcels including styling fees and clothes.
To redeem your gift card, simply visit the Threadicated website at https://www.threadicated.com.au/, take your style quiz and enter the gift card code at the checkout. The gift card value will be deducted from your total order value.
Please note that when you check out using your gift card, you will be prompted to enter your credit card information. This is a standard security measure that we have in place to protect both you and our company from unauthorised charges to gift cards. A temporary $1 charge may be placed on the credit card to verify, but it will be removed within 1-5 business days. We will not charge your credit card unless the gift card balance is insufficient to cover the purchase.
Returns
With Australia Post, you can track your return by searching the RQA number located on your returns label (on top of the barcode), into the Australia Post tracking website. Please note: If you placed your order in a Post Box, we won’t be able to track this until it is scanned in at a Parcel Facility or by us once it is received at our warehouse.
Returns, standard-shipping and exchanges are all free.
You can return items within 7 days of receiving your parcel by logging into your account, and sharing feedback on what you'd like to return, and placing the item(s) in the provided mailing envelope, attaching the prepaid label, and dropping it off at Australia Post. The item(s) must be dropped off at Australia Post within 7 business days of receipt, unworn, unaltered, and with tags attached.
Please keep your lodgment number until returns are confirmed as received by Threadicated.
Please see our full return and refund policy here.
You have 7 days from the day you receive your order to decide if you wish to return any item(s) for a refund or size exchange. Please ensure that you post your return within this 7-day window. We allow extra shipping time to receive your returns from AusPost, however, to be eligible for a return, your item(s) must be in an AusPost box within 7 days of receiving your order.
Please see our full return and refund policy here.
Eligible refunds will be processed through the same payment method used to place the order.
Please see our full return and refund policy here.
Returns can take up to 5 business days to be received by Threadicated's warehouse and an additional 1-3 days for the return to be processed and refunded.
Please see our full return and refund policy here.
Click here to view our refund and returns policy.
Shipping
Standard-shipping, exchanges, and returns are all free.
At this time, Threadicated only ships within Australia.
Yes, you’ll receive an email with a tracking number once your order has shipped. Within 24 hours of receiving the notification, you should be able to track your order.
While every effort is made, we cannot guarantee that shipments will arrive on a specific day, but we will always aim to deliver orders within a few days (before or after) the scheduled date. Your five-day return window begins once the parcel is physically delivered.
Click here to view our shipping policy.
Frequency
You can schedule a shipment by taking the style quiz and selecting if you'd like to receive a one-off order or every 1, 2, or 3 months.
If you've already taken the quiz, you can place an order here.
Please contact us for information on your expected delivery date. We’ll send you an email with the tracking information when your order ships.
There are many factors in styling and shipping your order, so we can’t guarantee your shipment will arrive on a specific day. However, we always try to deliver an order within a few days (either before or after) your scheduled date. Don’t worry, your three-day return window doesn’t start until it’s physically delivered to you. If you need your parcel urgently please contact us or mention to your stylist and we will do our best to accomadate.
Threadicated is not a subscription service, choose to receive a parcel as a one off, or save time and set up scheduled parcels to be delivered every one, two, or three months.
If you’re signed up for scheduled deliveries, please contact us to change the frequency of your parcel, you’ll have the option of a one-off, or every one, two or three months.
We’re here to work with your schedule. Please contact us to stop receiving automatic deliveries. Then simply visit us again when you’re ready to receive a parcel on request.
If you like the convenience of automatic deliveries but need to take a break, please contact us to update your upcoming deliveries.
Once your styling fee has been charged you may not be able to receive a refund of your styling fee since your stylist may have already styled your parcel for you.
Please contact us for additional options.
Click here to view our subscription policy.
Stylists
Our stylists are a team of passionate accredited stylists based all across Australia. They are specially trained in online styling to ensure you have a great experience with us every time.
Yes, you sure will, when you order a parcel from Threadicated, you will be assigned a personal fashion stylist who is best suited to your needs. Your stylist will contact you within 1-3 days to introduce themselves and ask for any additional details. You can reach out to your stylist any time after your first parcel.
Cancel
You have complete control over managing or cancelling your Threadicated parcels at any time. If you have selected a regular parcel, please contact us if you wish to take a break, or no longer wish to use the service. We are always keen to hear customer feedback please reach out us here if you’d like to discuss the reasons you are making this update.
To cancel please make sure you do not have any parcels scheduled in the next 14 days. Please contact us to cancel a single delivery, or your automatic deliveries.
Once you’ve been charged the styling fee you may not be able to receive a refund of your styling fee since your stylist may have already styled your parcel for you.
Once you’ve been charged the styling fee you may not be able to receive a refund of your styling fee since your stylist may have already styled your parcel for you.
Please contact us for additional options.
Still need help?
Contact us here, we're happy to help.