What is threadicated & how does it work?

GENERAL INFORMATION

Threadicated is an online styling service that delivers a truly personalised shopping experience, just for you. Simply sign up by filling in our quick Style Profile to be matched with one of our dedicated Stylists. Request a parcel and your Stylists will handpick five pieces to fit your taste, needs, and budget—and send them directly to your door. Each box contains a curated selection of clothing, shoes, and accessories, based on your preferences for you to try on at home. Simply keep and only pay for the items you love, and send back the rest in the included prepaid envelope. Shipping and returns are always free.

  1. Begin by filling out your Style Profile. This helps your Stylist understand your fit, style, shape, budget, and lifestyle. This only takes a couple of minutes.
  2. Request a parcel (you can request a one-off parcel or set up automatic shipments).
  3. Receive your parcel of hand-selected pieces and try everything on in the comfort of your home – You look good, don’t you?!
  4. Checkout and give back on the items you were sent.
  5. Keep what you love and return the rest, shipping, and returns are free.
    • You’ll have three days to decide what you’ll keep and what you’d like to send back.
    • Your Stylists will be available to offer advice on your new pieces.
    • Simply return the items you don’t want in our prepaid satchel. Shipping and returns are free.
    • If you want to keep everything, just let your Stylists know. Also, you’ll receive $10 off your next parcel.
      Tell us what you think

We get better with time, we’re able to send you better selections when we know what did and didn’t work for you, and why.

We will send your parcels as you request them. However, if you want to save even more time you can set up automatic shipments.

The Threadicated experience is not merely curated style, it’s truly personalised to your taste, budget and lifestyle. Your Stylists handpicks each and every item just for you.

Threadicated makes shopping not just convenient, but effortless. Threadicated saves you a trip to the store by shipping items directly to you. Our personal Stylists also save you the time and the trouble of looking high and low for the perfect pieces.

Returns are easy. Simply slip the items you’re returning into the prepaid satchel and follow the steps included. Shipping and returns are always free at Threadicated!

Because our clients’ tastes and budgets are varied, we source a wide range of items and brands, to suit your budget. If you are after something, in particular, let your Stylists know and they will try to source it for you. Otherwise just sit back, relax and let your Stylists hand-select items that are inline with your fit, taste, budget, and needs.

    You can request a parcel once you have filled in your style profile, or if you are already a member login to your account, on the opening page you’ll see a button – “Request a Threadicated Parcel” click that. You can request a one-off parcel or set up automatic shipments.

You can schedule a parcel upon signing up or when you log into your account and “request a Threadicated parcel”. You can request a one-off parcel or set up automatic shipments. Your Stylists will handpick five pieces to fit your taste, needs, and budget—and send them directly to your door. Each box contains a curated selection of clothing, shoes, and accessories, based on your preferences for you to try on at home. Simply keep and only pay for the items you love, and send back the rest in the included prepaid envelope. Shipping and returns are always free.

Just like regular shopping, the prices vary, depending on your taste and budget. We work with a wide variety of price-points, to suit almost every budget. When you fill out the Style Profile, you tell us how much you’re comfortable paying. We do our best to pick items that reflect those preferences.

BILLING

Try before you buy lets you receive the goods prior to paying for them. Prior to shipment Threadicated holds the money in your account for the items (example: similar to a pending transaction). After your parcel arrives, you’ll need to log into your account to select the items you’d like to keep and purchase, you’ll then be charged for the items you keep and the remainder of the funds will be released back into your account. If you do not complete the checkout process within three days of receiving your parcel we’ll assume you are keeping everything and your credit card on file will be charged for all items in your parcel.

For each scheduled parcel, a $40 styling fee will be charged shortly before your Stylist begins styling for you. After your parcel arrives, you’ll log into your account to purchase the items you’d like to keep. See returns for more details on the checkout period.

Upon adding a credit card a temporary hold of $1 will be placed on your card, this will automatically be returned within five days.

For each scheduled parcel, a $40 styling fee will be charged shortly before your Stylist begins styling for you. After your parcel arrives, you’ll need to log into your account to purchase the items you’d like to keep, only paying for the items you are keeping. If you do not complete the checkout process within three days of receiving your parcel we’ll assume you are keeping everything and your credit card on file will be charged for all items in your parcel.

If you are a first-time customer you will be be charged for all five items prior to shipment, anything you return will be refunded. From your second parcel onwards try before you buy will be available to you.

Upon signing up a temporary hold of $1 will be placed on your card, this will automatically be returned within five days.

There is no charge for having a Threadicated account. You’re only charged when you request a parcel and keep goods.

Simply add the promo code and the discount will be applied to your order. There is a maximum of one discount code applied to each order and orders must be over $200.

We are glad you want to share us with your family and friends. To do this simply log into your account and find your unique code under the “Referral Program” tab in your profile, you can share the $10 off their first order code with as many of your friends, family, and colleagues as you like. The good news is after their first purchase, you’ll get $10 off your next parcel over $200 too. There is a maximum of one discount applied to each order.

Just like regular shopping, the prices vary, depending on your taste and budget. We work with a wide variety of price-points, to suit almost every budget. When you fill out the Style Profile, you tell us how much you’re comfortable paying. We do our best to pick items that reflect those preferences.

RETURNS

Shipping and returns are free.

Returns are always free.  Simply login to your account and Review your items, at this stage you can process returns. You’ll find a prepaid label and satchel in the package with your order. Pop in the items you do not love, with your invoice, drop off at your local post office and register the parcel with Australia Post (it is free to do just speak to someone at the counter who will be able to do this for you).

Of course! When your delivery arrives contact your Stylists or service@threadicated.com to extend your return window, we will do the best we can to help.

Returns are due at the post office within three days of you receiving the package (for example, if your shipment arrives on Monday, we ask that you drop off and register your items by Wednesday). If you need more time, simply let your Stylists or service@threadicated.com know, they’ll do their best to help.

Items must be on their way back to Threadicated within three days of receiving them, unless you have arranged with your Stylists or service@threadicated.com to hold onto them longer. We do not accept returned merchandise that has been worn, damaged, or altered. Items returned in their original condition and in the allocated time frame, are eligible for refunds in the original form of payment.

Contact your Stylists or email service@threadicated.com they will be able to help you with this.

If you don’t love it send it back. Returns are free. However, we do not accept returned merchandise that has been worn, damaged or altered. Items returned in their original condition, and within the allocated timeframe are eligible for refunds.

SHIPPING

Shipping and returns are free.

You’ll receive an email with a tracking number once your package has shipped. Within 24 hours of receiving the notification, you should be able to track your package.

We currently only ship within Australia.

Now that we’ve answered all your questions