What is threadicated & how does it work?

GENERAL INFORMATION

Threadicated is an online styling service that delivers a truly personalised shopping experience, just for you. Simply sign up by filling in our quick Style Profile, and giving us a few details about yourself to be matched with one of our dedicated Stylists. Your Stylists will get in contact and have a one-on-one chat with you to get to know you better, and understand your clothing needs and style preferences. Your personal Stylists will handpick pieces to fit your taste, needs, and budget—and send them directly to your door. You’ll receive a preview of the items we’d like to send you before we send anything. Each box contains six to ten items of clothing, shoes, and accessories for you to try on at home. Keep what you love and return the rest, returns are free.

  1. Begin by filling out your Style Profile. This helps us understand your fit, style, shape, budget, and lifestyle. This only takes a couple of minutes.
  2. Have a one-on-one chat with your Stylists, they would love to get to know you and your style just a little better.
  3. Receive an email preview of your parcel, you’ll have 48 hours to confirm you are happy with what your Stylists has put together for you, your card will be charged and your parcel will be shipped.
  4. Receive your parcel and try everything on in the comfort of your home – You look good, don’t you?!
  5. Keep what you love and return the rest, shipping, and returns are free.
    • You’ll have five days to decide what you’ll keep and what you’d like to send back. You’ll be fully refunded for the items you return.
    • Your Stylists will be available to offer advice on your new pieces.
    • Simply return the items you don’t want in our prepaid satchel. Shipping and returns are free.
    • If you want to keep everything, just let your Stylists know. Also, you’ll receive $25 off your next parcel.
      Tell us what you think

We get better with time, we’re able to send you better selections when we know what did and didn’t work for you, and why.

We will send your parcels as you request them. However, if you want to save even more time you can let your Stylists know you’d like to receive recurring shipments.

The Threadicated experience is not merely curated style, it’s truly personalised to your taste, budget and lifestyle. Your Stylists handpicks each and every item just for you.

Threadicated makes shopping not just convenient, but effortless. Threadicated saves you a trip to the store by shipping items directly to you. Our personal Stylists also save you the time and the trouble of looking high and low for the perfect pieces.

Returns are easy. Simply slip the items you’re returning into the prepaid satchel and follow the steps included. Shipping is always free at Threadicated!

Because our clients’ tastes are varied, we source a wide range of items and brands. If you are after something, in particular, let your Stylists know and they will source it for you. Otherwise just sit back, relax and let your Stylists hand-select items that are inline with your fit, taste, budget, and needs.

    You can request once you have filled in your style profile, or if you are already a member login to your account, on the opening page you’ll see a button – “Request a Threadicated Parcel” click that. Your Stylists will be in touch shortly after and get your parcel underway for you.

You can schedule a parcel upon signing up or when you log into your account and “request a Threadicated parcel”. You’ll then have a chat with your Stylists so they can find out a little more about your needs. Then your Stylists will put together a parcel and email you a preview. Once you confirm you are happy with everything in the preview, your parcel will ship and you should receive it in a bit over a week.

Just like regular shopping, the prices vary, depending on your taste and budget. We work with a wide variety of price-points, to suit almost every budget. When you fill out the Style Profile, you tell us how much you’re comfortable paying. We do our best to pick items that reflect those preferences.

BILLING

For all the items in your parcel, you will pay the RRP. Threadicated charges a 10% styling fee on top of your total order. For example, if your parcel contains $300 worth of clothes and accessories, the 10% styling fee would be $30, not bad to save you all that time! Making the total you pay $330. Remember shipping and returns are free, saving you even more.

Upon signing up a temporary hold of $1 will be placed on your card, this will automatically be returned within five days. Then your Stylists will curate your parcel and send you a preview, once you have confirmed you are happy with what your Stylists has put together for you, your card will be charged and your parcel will be sent. Anything you decide not to keep, and return back to us within 5 days of receiving your parcel, will be refunded.

Upon signing up a temporary hold of $1 will be placed on your card, this will automatically be returned within five days.

There is no charge for having a Threadicated account. You’re only charged when your Stylists organises a parcel for you.

Simply add the promo code and the discount will be applied to your order. There is a maximum of one discount code applied to each order and orders must be over $250.

We are glad you want to share us with your family and friends. To do this simply log into your account and find your unique code under the “share the love” tab in your profile, you can share the $25 off their first order code with as many of your friends, family, and colleagues as you like. The good news is after their first purchase, you’ll get $25 off your next parcel over $250 too. There is a maximum of one discount applied to each order.

Just like regular shopping, the prices vary, depending on your taste and budget. We work with a wide variety of price-points, to suit almost every budget. When you fill out the Style Profile, you tell us how much you’re comfortable paying. We do our best to pick items that reflect those preferences.

RETURNS

Shipping and returns are free.

Returns are always free. You’ll find a prepaid satchel in the package with your order. Simply pop in the items you do not love, drop off at your local post office and register the parcel with Australia Post (it is free to do just speak to someone at the counter who will be able to do this for you).

Of course! When your delivery arrives contact your Stylists to extend your return window.

Returns are due at the post office within five days of you receiving the package (for example, if your shipment arrives on Monday, we ask that you drop off and register your items by Friday). If you need more time, simply let your Stylists know.

Items must be on their way back to Threadicated within five days of receiving them, unless you have arranged with your Stylists to hold onto them longer. We do not accept returned merchandise that has been worn, damaged, or altered. Items returned in their original condition and in the allocated time frame, are eligible for refunds in the original form of payment.

Contact your Stylists or email service@threadicated.com they will be able to help you with this.

If you don’t love it send it back. Returns are free. However, we do not accept returned merchandise that has been worn, damaged or altered. Items returned in their original condition, and within the allocated timeframe are eligible for refunds.

SHIPPING

Shipping and returns are free.

You’ll receive an email with a tracking number once your package has shipped. Within 24 hours of receiving the notification, you should be able to track your package.

We currently only ship within Australia.

Now that we’ve answered all your questions